The basis of each customer relationship at Frog Street Press is built on trust. You have chosen to do business with Frog Street Press and we guard that relationship with great care, beginning with the information you have chosen to share with us.
We are dedicated to protecting the privacy of your nonpublic personal information. To learn more, please read this Privacy Policy. By visiting the Frog Street Press site directly or through another site, you accept the practices described in this privacy policy.
Frog Street Press recognizes the importance of protecting the information that we collect from customers during the process of purchasing a product, or registering for a newsletter, conference, or service on the Frog Street Press site. Depending on the nature of your visit to the site, we may collect/ maintain information about you and/or your company or institution in order to fulfill your orders, complete registrations to Frog Street-sponsored conferences and to effectively communicate information about our products, resources, and special events. This could include first and last names; home or school address; e-mail address; credit card or other billing information; fax or telephone number; and other information appropriate to the purpose for which it is being collected. It is our policy to use this information, or information acquired through user postings at our sites, for internal business purposes only. Frog Street Press does not sell your nonpublic personal information to others.
We will use your personal information to communicate with you about the site and your orders and deliveries. We will use cookies to record session information, such as items that consumers add to their shopping carts, and record user-specific information on what pages a user accesses or visits; this information will be used to help us make the site more user-friendly. You may receive a confirmation email when you register with us; newsletters and special offers; service-related announcements about your order; or a message if the site is temporarily out of service for maintenance. Please do not email your credit-card number or other sensitive information.
Since we must communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders. At your request, we will be happy to correct or update your personal information, close your account to stop any future purchases through that account or allow you to opt out of email updates. You may make these changes by calling 1-800-884-3764, or emailing ( [email protected] ) your request to Frog Street’s customer service department.
We encourage you to review our products. Submitting a product review is a voluntary action. If you post a review, we might ask for your first name, email address, and/or state of residence. Upon submission, your first name and state might be visible to other users (your email address will be kept private). Realize that any personally identifiable information that you submit as part of the review or on bulletin boards or in chat areas could be read, collected, or used by other visitors to the site. Frog Street Press, Inc. is not responsible for any personally identifiable information that you voluntarily disclose as part of your review.
Sometimes it is necessary to use a third party to perform specific functions on our behalf. We may share your information with vendors providing contractual services to us, such as (by way of example only and not of limitation) hosting services; tech support; shipping companies (USPS, UPS, and FedEx, etc.); credit card processors and issuers; and database managers. We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site and we only disclose the information required to help them to perform their service. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.
When required, we may share information with companies or governmental agencies assisting us in fraud prevention or investigation.
We respect children’s privacy. Under the Children’s Online Privacy Protection Act, “personal” information is defined as individually identifiable information, such as a Social Security number; first and last name; an e-mail address; a home or other physical address including street name and city or town; a telephone number; or any identifiers associated with individually identifiable information. Frog Street Press, Inc. does not knowingly or intentionally collect personal information from children under 13 years of age. If you are under the age of 13, please do not submit any personal information to Frog Street, and please get a parent or guardian to assist you.
This online privacy policy applies only to information collected through our website and not to information collected offline.
This website may include links to partner sites, or websites which may be of interest to our customers. The privacy practices set forth in this policy are for this web site only. If you link to other websites, please review the privacy policies posted at those sites. We are not responsible for the content or privacy practices on any website not operated by Frog Street Press to which this site links, or that links to this site; however, we do encourage feedback about any such sites.
This privacy policy was last updated on February 16, 2012. Frog Street Press, Inc. reserves the right to change this privacy policy without notice to users of, or visitors to our websites. Any changes will be posted and you are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Privacy Contact Information
If you have any questions about security, please contact us. Our customer service department is happy to help!
| By email: | [email protected] |
| By Phone: | 1 (800) 884-3764 |
| By Fax: | 1 (800) 759-3828 |